Outage in DataRobot

Issue With DockerHub Services Impacting MTS & STS DataRobot Clusters.

Resolved Minor

September 24, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

At 23:09 UTC / 4:09 PM PST, an unexpected outage from DockerHub triggered internal alerts. The engineering team is currently assessing potential impact across environments. We will share further details and mitigation steps as soon as our investigation progresses.

Components affected

DataRobot API DataRobot Predictions DataRobot API DataRobot Predictions DataRobot AI Apps DataRobot AI Apps

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 09/25/2025 01:56AM

Issue is resolved and DataRobot MTS & STS services are back to normal.

MONITORING 6 months ago - at 09/25/2025 01:35AM

As of 01:09 UTC (Sept 25)/ 06:09 PM PST, systems have started recovering from the DockerHub outage. DataRobot internal services are back to normal.

The engineering team will continue to monitor closely.

IDENTIFIED 6 months ago - at 09/25/2025 01:19AM

At 23:09 UTC / 4:09 PM PST, an unexpected outage from DockerHub triggered internal alerts. The engineering team is currently assessing potential impact across environments.

We will share further details and mitigation steps as soon as our investigation progresses.

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