Outage in DataRobot

AWS services outage affects STS and MTS DataRobot environments

Resolved Minor
October 20, 2025 - Started about 15 hours ago - Lasted about 12 hours
Official incident page

Incident Report

Due to on-going AWS outage in us-east-1 region overall functionality of MTS and STS is affected. Users will experience degraded performance and intermittent connectivity issues. Engineering team is in contact with AWS team to find a resolution.
Components affected
DataRobot AutoML DataRobot AI Catalog and Data Ingest DataRobot Predictions DataRobot AI Apps DataRobot API DataRobot Website

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 10/20/2025 10:11PM

This incident has been resolved. AWS is reporting systems as operational. Engineering will continue to monitor the situation.

MONITORING about 11 hours ago - at 10/20/2025 01:57PM

We are continuing to monitor for any further issues.

MONITORING about 15 hours ago - at 10/20/2025 10:03AM

Overall functionality of DataRobot is recovering. Engineering team is actively monitoring the services to ensure continued stability.

INVESTIGATING about 15 hours ago - at 10/20/2025 10:03AM

We are continuing to investigate this issue.

INVESTIGATING about 15 hours ago - at 10/20/2025 10:02AM

We are continuing to investigate this issue.

INVESTIGATING about 15 hours ago - at 10/20/2025 10:01AM

We are continuing to investigate this issue.

INVESTIGATING about 15 hours ago - at 10/20/2025 09:49AM

Due to on-going AWS outage in us-east-1 region overall functionality of MTS and STS is affected. Users will experience degraded performance and intermittent connectivity issues. Engineering team is in contact with AWS team to find a resolution.

Latest DataRobot outages

UI Issue Affecting Model Visibility and Project Management - 20 days ago
Issue With DockerHub Services Impacting MTS & STS DataRobot Clusters. - 26 days ago
Users in APAC region are experiencing network issues when accessing application endpoints in US MTS - about 1 month ago
Serverless Prediction Servers are impacted when an a new deployment is created or an existing deployment is modified. - about 2 months ago
Some of the customers are not receiving scheduled deployment reports. - 3 months ago

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