Outage in DataRobot

Some Users Facing Issues In Accessing Notebooks/Codespaces in US/EU/JP MTS.

Resolved Major
November 26, 2025 - Started 8 days ago - Lasted 1 day
Official incident page

Incident Report

Some Users with GenAI licensing are facing issues in accessing Notebooks/Codespaces. Engineering team is checking into it.

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 11/27/2025 08:26AM

This incident has been resolved.

IDENTIFIED 7 days ago - at 11/26/2025 07:26PM

Our team has deployed a fix for the issue. All the MTS environments are currently operational.

IDENTIFIED 7 days ago - at 11/26/2025 02:04PM

Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters.
The mitigation for Self Managed and STS deployments is in progress.

IDENTIFIED 7 days ago - at 11/26/2025 01:30PM

Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters.

IDENTIFIED 7 days ago - at 11/26/2025 01:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 11/26/2025 10:30AM

Engineering team has identified the issue and hotfix is being applied to all MTS envs

INVESTIGATING 8 days ago - at 11/26/2025 07:17AM

Some Users with GenAI licensing are facing issues in accessing Notebooks/Codespaces. Engineering team is checking into it.

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