Outage in Datto

RMM - Concord - Issues with connecting to devices via the Agent Browser

Resolved Minor
November 22, 2022 - Started over 2 years ago - Lasted about 18 hours
Official incident page

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Outage Details

Our teams are currently investigating reports of issues with connecting to devices via the Agent Browser on the Concord platform. We will provide updates as they become available, thank you for your patience!
Components affected
Datto Concord (US East)
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/23/2022 08:48AM

A fix has been deployed, connecting to devices via the Agent Browser is now fully functional in the Legacy UI.

The User Activity page in the Legacy UI could be impacted as a result of this incident, more information will be communicated in the RCA. The New UI Unified Activity Log continues to be available and fully functional.

IDENTIFIED over 2 years ago - at 11/22/2022 06:11PM

The issue has been identified and we are working on a fix.

The User Activity page in the Legacy UI might display an error while we are working on the fix. The New UI Unified Activity Log continues to be available and fully functional.

INVESTIGATING over 2 years ago - at 11/22/2022 04:24PM

Our teams are currently investigating reports of issues with connecting to devices via the Agent Browser on the Concord platform.

We will provide updates as they become available, thank you for your patience!

INVESTIGATING over 2 years ago - at 11/22/2022 03:09PM

Our teams are currently investigating reports of issues with connecting to devices via the Agent Browser on the Concord platform.

We will provide updates as they become available, thank you for your patience!

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