Outage in Datto

Datto RMM - All Platforms - Microsoft 365 Integration Not Loading Tenant Data

Resolved Minor
April 25, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware of a problem where the Microsoft 356 Integration may fail to load Tenant Data for all Datto RMM Platforms. The Kaseya R&D Team are Investigating a root cause and are determining next steps.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/25/2025 09:34PM

This incident has been resolved.

MONITORING 2 days ago - at 04/25/2025 09:04PM

A fix has been implemented and we are monitoring the results.

Re-authenticating the integration may be required, but the tenant sync status should remain unchanged.

IDENTIFIED 2 days ago - at 04/25/2025 07:33PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 04/25/2025 06:54PM

We are aware of a problem where the Microsoft 356 Integration may fail to load Tenant Data for all Datto RMM Platforms.
The Kaseya R&D Team are Investigating a root cause and are determining next steps.

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