Outage in Datto
Endpoint Backup v2 - Last Backup Timestamp Is Not Updating Correctly, Which May Result in False-Positive Backup Threshold Alerts within UniView
Resolved MinorIncident Report
Summary AI Generated
Datto's Endpoint Backup v2 service experienced an issue where last backup timestamps failed to update correctly, causing false-positive backup threshold alerts in UniView. The problem affected backup monitoring accuracy and alert reliability for approximately 94 hours. Kaseya's R&D team implemented a fix and monitored the results before resolving the incident.
We are aware of a problem where where the last backup timestamp for Endpoint Backup v2 assets can fail to update correctly, which may result in false-positive backup threshold alerts within UniView.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/26/2026 01:24PM
This incident has been resolved.
MONITORING
4 days ago - at 05/26/2026 12:33PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 05/22/2026 03:15PM
We are aware of a problem where where the last backup timestamp for Endpoint Backup v2 assets can fail to update correctly, which may result in false-positive backup threshold alerts within UniView.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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