Outage in Datto

Germany Data Center Infrastructure - Service Performance Degradation Impacting Offsite Capabilities.

Resolved Major

August 24, 2026 - Started 5 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Datto's Germany data center experienced a service performance degradation lasting approximately 24.8 hours, impacting offsite capabilities for customers using Datto BCDR, Datto SaaS Protection, and Datto Endpoint Backup in the Germany region. The Kaseya Engineering Team identified the issue and worked toward a fix, implementing a resolution on August 25, 2026. The incident was confirmed resolved following a monitoring period.

We are aware of a problem where customers in the Germany region using Datto BCDR, Datto SaaS Protection, and Datto Endpoint Backup are currently experiencing service degradation affecting offsite performance and related operations. The Kaseya Engineering Team has identified the issue and is working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 08/25/2026 04:34PM

This incident has been resolved.

MONITORING 4 days ago - at 08/25/2026 04:05PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 08/24/2026 05:15PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 days ago - at 08/24/2026 03:46PM

We are aware of a problem where customers in the Germany region using Datto BCDR, Datto SaaS Protection, and Datto Endpoint Backup are currently experiencing service degradation affecting offsite performance and related operations.

The Kaseya Engineering Team has identified the issue and is working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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