Outage in DaySmart Appointments

Latency Issues Reported

Resolved Minor
August 07, 2024 - Started 5 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Our team has identified account latency and are working to resolve this. We will be providing updates to this page as we continue our investigation. Thank you.
Components affected
DaySmart Appointments Site Admin
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/07/2024 11:10PM

Our team has identified the issues reported for account slowness. With close monitoring we have seen this issue has been resolved

MONITORING 5 months ago - at 08/07/2024 10:23PM

We have seen improved speeds and will continue to monitor this for the next several hours. We ask that you allow time for the page to load in order to continue with account activity. Thank you for your continued patience.

IDENTIFIED 5 months ago - at 08/07/2024 07:24PM

Our team is currently investigating issues with account slowness and working on a solution. During this time, we ask that you please allow time for the page to load in order to continue account activity.

IDENTIFIED 5 months ago - at 08/07/2024 06:35PM

We will be rebooting our DNS servers to improve the account slowness. While this should not affect your operations you could see down times around two to three minutes. Please reach out to us if you have any further questions or concerns.

IDENTIFIED 5 months ago - at 08/07/2024 06:09PM

As of 2:00pm EDT we are still trying to resolve the issues were having with system slowness. We apologize for the inconvenience and will update you as soon as we know more.

IDENTIFIED 5 months ago - at 08/07/2024 05:43PM

At 1:45pm EDT we will be restarting our server to try and resolve the issue. While this should not affect your operations you could see down times around 1 minute. Please reach out to us if you have any further questions or concerns.

IDENTIFIED 5 months ago - at 08/07/2024 04:49PM

Our team has identified the issue causing system slowness and continue to work through implementing a solution. We thank you for your patience during this time and will continue to provide updates as we work towards a resolution.

INVESTIGATING 5 months ago - at 08/07/2024 03:12PM

Our team has identified account latency and are working to resolve this. We will be providing updates to this page as we continue our investigation. Thank you.

Latest DaySmart Appointments outages

Account Latency Reported - about 2 months ago
System is Down - 3 months ago
System Issues - 11 months ago
Account Log in Issues - about 1 year ago
Log In Issues - over 1 year ago

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