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Outage in DaySmart

Remote Access and Messaging Service Outage

Resolved Major
April 08, 2024 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Remote service outage causing inability to log into mobile Remote Access apps and send SMS notifications. We are actively investigating the issue and working to restore services as soon as possible. We will provide an update in 30 minutes.
Components affected
DaySmart Messaging

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/08/2024 05:30AM

This incident has been resolved.

MONITORING about 2 years ago - at 04/08/2024 03:53AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 04/08/2024 03:11AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 04/08/2024 01:50AM

The issue has been identified and we are working on a fix.

INVESTIGATING about 2 years ago - at 04/08/2024 01:32AM

We are continuing to investigate the issue and will provide an update within the next 30 minutes.

INVESTIGATING about 2 years ago - at 04/08/2024 01:09AM

Remote service outage causing inability to log into mobile Remote Access apps and send SMS notifications. We are actively investigating the issue and working to restore services as soon as possible. We will provide an update in 30 minutes.

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