Outage in DaySmart

Service Provider is Down - Software Support

Resolved Major
January 09, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Intercom, the tool used to contact our support team and access the Daysmart Support Help Center is currently experiencing an issue. At this time, customers may be unable to click the Intercom chat, submit support messages or view help documentation through the Daysmart in-app support widget. This may also impact the ability to reach our teams by phone as well. The Daysmart Salon, BodyArt, Spa and Pet platforms themselves remain operational. We will provide updates as more information becomes available and you can monitor the status of Intercom, by visiting their status page here: https://www.intercomstatus.com/
Components affected
DaySmart Phone Support

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/09/2026 09:47PM

Intercom has reported the issue is resolved and we have tested our inbound methods to reach our support teams. Everything appears to be in working order and the issue resolved

MONITORING 2 days ago - at 01/09/2026 08:58PM

Intercom has implemented a fix and are monitoring the recovery. We will update here once the impact has been deemed resolved.

To visit Intercom's status page please visit https://www.intercomstatus.com/

INVESTIGATING 2 days ago - at 01/09/2026 08:54PM

Intercom, the tool used to contact our support team and access the Daysmart Support Help Center is currently experiencing an issue.

At this time, customers may be unable to click the Intercom chat, submit support messages or view help documentation through the Daysmart in-app support widget. This may also impact the ability to reach our teams by phone as well. The Daysmart Salon, BodyArt, Spa and Pet platforms themselves remain operational.

We will provide updates as more information becomes available and you can monitor the status of Intercom, by visiting their status page here: https://www.intercomstatus.com/

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