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Outage in DaySmart

Messaging Service not Sending Messages

Resolved Major
June 16, 2026 - Started about 1 month ago - Lasted 22 days
Official incident page

Incident Report

We are currently investigating an issue that is affecting the Messaging Service for some accounts
Components affected
DaySmart Messaging

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 07/08/2026 08:27PM

This issue has been resolved for the vast majority of accounts. We're still working to reach a small number of accounts that may still have trouble sending messages. If you're reading this and you're still running into issues, please reach out to us so we can help get things sorted for your account.
You can contact us at pet-support@daysmart.com (Pet customers) or beauty-support@daysmart.com (Spa, Salon, and Body Art customers), or start a chat from within your software.
Thanks for your patience while we worked through this.

IDENTIFIED 28 days ago - at 06/22/2026 06:24PM

We are continuing to work with our messaging partner to restore the affected accounts. Some accounts have had Messaging Service restored and will start to see messages being delivered to clients. We appreciate your continued patience as we work on restoring service to all accounts affected

IDENTIFIED about 1 month ago - at 06/16/2026 02:35PM

We have identified the issue and the cause of that in regards to the Messaging Service. We are working with our Messaging Partner to restore service to the affected accounts and will update here with further information as we move toward resolution. We apologize for the inconvenience.

INVESTIGATING about 1 month ago - at 06/16/2026 01:41PM

We are currently investigating an issue that is affecting the Messaging Service for some accounts

Latest DaySmart outages

Messaging Disruption - about 1 month ago
Time Out Error Issues - 3 months ago

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