Investigating Reports of Unwanted Text Messages

This incident has been resolved.

We have put additional protections in place to block the unauthorized access, and we have not seen further activity from the attackers. We are continuing to monitor and are finishing further security hardening.

Text messaging remains disabled on the affected accounts as a precaution. We are contacting those customers directly with next steps.

We also identified some unauthorized online booking requests on a small number of affected accounts. These may appear under placeholder names such as "Test 123" or "Pentest User." We are working with those customers to review and cancel any bookings that aren't legitimate.

If you or your clients receive a suspicious text, avoid clicking links or sharing personal information. We will share another update when messaging is restored or if anything changes.

We have identified how the attackers gained unauthorized access and implemented additional protections to block that access. Since these protections were put in place, we have not observed further activity from the attackers.

We continue to monitor for additional activity and investigate the full impact of the incident.

We have identified unauthorized access to some customer accounts that were used to send spam text messages. We have disabled messaging on the affected accounts identified to prevent further unauthorized texts. Text messaging is currently unavailable for those accounts.

We are continuing to investigate how access was gained and assess the full scope of the incident.

If you or your clients receive a suspicious text, avoid clicking links or sharing personal information. We will share further updates here as more information becomes available.

We are investigating reports of unexpected text messages being sent to clients from some customer accounts. We are working to understand the source and scope of this activity.

If you or your clients receive a suspicious message, avoid clicking any links or sharing personal information.

We will share updates here as more information becomes available.