Outage in DaySmart

Some Users Experiencing Degraded Remote Access Functionality

Major
September 23, 2025 - Started 22 days ago
Official incident page

Incident Report

There is currently an issue with Remote Access that does not allow some users to log in or navigate through the Remote Access web application or mobile apps
Components affected
DaySmart Web Apps
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Latest Updates ( sorted recent to last )
MONITORING about 4 hours ago - at 10/15/2025 04:17PM

Our teams have made some tuning adjustments to the Remote Access service and we have seen improved performance and stability. We are currently monitoring the systems and any further reports to ensure these changes resolve the reported issues

IDENTIFIED 14 days ago - at 10/01/2025 01:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED 21 days ago - at 09/24/2025 02:34PM

The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct

IDENTIFIED 21 days ago - at 09/24/2025 02:23PM

The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct

INVESTIGATING 22 days ago - at 09/23/2025 08:44PM

There is currently an issue with Remote Access that does not allow some users to log in or navigate through the Remote Access web application or mobile apps

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