Outage in DaySmart
Remote Access Connection Issues
Resolved MinorIncident Report
We are currently investigating reports of connection issues and errors within Remote Access. This appears to be affecting the Web and Mobile App platforms
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 12/29/2025 06:09PM
Remote Access connection errors and reports have returned to normal and expected performance after monitoring for some time. Please contact support for troubleshooting if you have any issues with your Remote Access service
MONITORING
about 2 months ago - at 12/18/2025 02:50PM
Remote Access usage appears to be returning to normal. Connections had stopped for a time but they have started connecting again. We are continuing to monitor for any further issues.
INVESTIGATING
about 2 months ago - at 12/18/2025 02:26PM
We are currently experiencing issues with the Remote Access Service that are effecting log ins to the mobile apps and website. We are looking into the cause
MONITORING
about 2 months ago - at 12/16/2025 09:33PM
On Friday a fix was implemented that has seen error rates for the Remote Access service drop significantly. We are still monitoring to ensure no further issues with connection persist and errors remain low
IDENTIFIED
2 months ago - at 11/25/2025 04:24PM
Our teams have identified a potential fix for the log in and connection issues for Remote Access. They are currently working on this to release
INVESTIGATING
3 months ago - at 11/17/2025 06:21PM
We are currently investigating reports of connection issues and errors within Remote Access. This appears to be affecting the Web and Mobile App platforms
Latest DaySmart outages
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