Remote Access Connection Issues

Remote Access connection errors and reports have returned to normal and expected performance after monitoring for some time. Please contact support for troubleshooting if you have any issues with your Remote Access service

Remote Access usage appears to be returning to normal. Connections had stopped for a time but they have started connecting again. We are continuing to monitor for any further issues.

We are currently experiencing issues with the Remote Access Service that are effecting log ins to the mobile apps and website. We are looking into the cause

On Friday a fix was implemented that has seen error rates for the Remote Access service drop significantly. We are still monitoring to ensure no further issues with connection persist and errors remain low

Our teams have identified a potential fix for the log in and connection issues for Remote Access. They are currently working on this to release

We are currently investigating reports of connection issues and errors within Remote Access. This appears to be affecting the Web and Mobile App platforms