Use Cases
Software Products MSPs Schools Development & Marketing DevOps Agencies Help Desk
 
Internet Status Blog Pricing Log In Try IsDown for free now

Outage in DaySmart

Transactions are unable to be authorized or being automatically voided when using DaySmart Payments via CardConnect

Resolved Minor
November 20, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating an issue where merchants will receive an "Unable to authorize transaction" error during checkout and seeing transactions be auto voided within CardPointe when the transactions are made with a terminal. As a temporary workaround, transactions can be manually keyed in and will process properly.
Components affected
DaySmart CardConnect

Need to monitor DaySmart outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/20/2025 11:25PM

This incident has been resolved.

MONITORING 3 months ago - at 11/20/2025 11:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 11/20/2025 04:54PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 11/20/2025 03:49PM

We are currently investigating an issue where merchants will receive an "Unable to authorize transaction" error during checkout and seeing transactions be auto voided within CardPointe when the transactions are made with a terminal. As a temporary workaround, transactions can be manually keyed in and will process properly.

Latest DaySmart outages

Service Provider is Down - Software Support - 28 days ago
Cloud Login Issues - about 2 months ago
Remote Access Connection Issues - 3 months ago
Cloud Mobile and Web Login Issues - 3 months ago
AWS Service Outage - 4 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook