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Outage in dbt Cloud

US AWS Multi-cell instances are down with intermittent outage

Resolved Major
August 28, 2025 - Started 8 months ago - Lasted about 3 hours

Incident Report

We're investigating an issue with Multi-cell instances that is causing customers unable to access dbt Platform (502/504 Gateway error). The outage has been observed as intermittent. This is impacting all AWS Multi-cell instances in the US region. The team is working on a resolution and we will provide updates at approximately 30 minute intervals or as soon as new information becomes available.

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Latest Updates ( sorted recent to last )
MONITORING 8 months ago - at 08/28/2025 05:29AM

We're observing some intermittent resource availability issues and are working on mitigating this to ensure no further disruptions. Will provide more updates as soon as additional information becomes available. We thank you for your continued patience and understanding.

MONITORING 8 months ago - at 08/28/2025 04:35AM

We have deployed a fix for the reported issue and will continue to monitor the performance. Please contact us at support@getdbt.com with any questions or concerns.

IDENTIFIED 8 months ago - at 08/28/2025 04:26AM

Our web applications for the 3 impacted multicell instances are now operational. We're continuing to investigate for further rectifications and will provide updates accordingly.

INVESTIGATING 8 months ago - at 08/28/2025 04:04AM

We're still investigating an issue with Multi-cell instances that is causing customers unable to access dbt Platform (502/504 Gateway error).

The team is working on a resolution and we will provide updates at approximately 30 minute intervals or as soon as new information becomes available.

INVESTIGATING 8 months ago - at 08/28/2025 03:35AM

We're investigating an issue with Multi-cell instances that is causing customers unable to access dbt Platform (502/504 Gateway error). The outage has been observed as intermittent. This is impacting all AWS Multi-cell instances in the US region. The team is working on a resolution and we will provide updates at approximately 30 minute intervals or as soon as new information becomes available.

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