Outage in dbt Cloud
Delayed and stuck job runs in EMEA
Resolved Minor
October 20, 2026 - Started 24 days ago
- Lasted about 8 hours
Incident Report
Summary AI Generated
Starting around 06:00 UTC on October 20, 2026, a GCP cloud provider incident caused job runs to become stuck in a "Running" state for a subset of dbt Cloud accounts in the EMEA region, blocking run cancellations, delaying new runs due to concurrency limits, and later disrupting metadata ingestion which left dbt Explorer showing stale data. Engineering cleared the stuck runs and worked alongside the GCP incident resolution to restore services. By 12:27 UTC, job runs, cancellations, notifications, and metadata ingestion had returned to normal, with monitoring confirming full recovery after approximately 8 hours of impact.
We are investigating an issue affecting a small number of dbt platform accounts in our EMEA region. Starting around 06:00 UTC, some job runs may be stuck in a “Running” state and can’t be cancelled. Stuck runs may count against your account’s run concurrency, so new runs may start late.
Our engineering team is working on a fix. We will post another update within 60 minutes.
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Latest Updates ( sorted recent to last )
MONITORING
24 days ago - at 10/20/2026 12:27PM
Update posted at 12:27 UTC: Services in EMEA are returning to normal. Job runs, run cancellations, notifications and metadata ingestion should now be working as expected. We are monitoring to confirm full recovery.
IDENTIFIED
24 days ago - at 10/20/2026 10:21AM
Update posted at 10:20 UTC: This issue is related to an ongoing incident with our cloud provider (GCP).
Metadata ingestion in EMEA is now also affected, so some customers may see out-of-date information in dbt Explorer.
IDENTIFIED
24 days ago - at 10/20/2026 08:21AM
Update posted at 08:20 UTC: This issue is related to an ongoing incident with our cloud provider (GCP).
We have cleared the runs that were stuck in “Running”. Until the provider incident is resolved, some run cancellations may still fail.
INVESTIGATING
24 days ago - at 10/20/2026 07:58AM
Update posted at 07:56 UTC: We are continuing to investigate the issue causing delayed and stuck job runs in EMEA. Our engineering team is working to restore normal service.
We will post another update within 60 minutes.
INVESTIGATING
24 days ago - at 10/20/2026 06:55AM
We are investigating an issue affecting a small number of dbt platform accounts in our EMEA region. Starting around 06:00 UTC, some job runs may be stuck in a “Running” state and can’t be cancelled. Stuck runs may count against your account’s run concurrency, so new runs may start late.
Our engineering team is working on a fix. We will post another update within 60 minutes.
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