Pegasus Platform API Access Interruption

You may notice an interruption in the Pegasus application due an internal system error with the APIs, our team is actively working to resolve the interruption.

Thanks for your patience. The team continues to actively work to resolve the issue. We've identified potential sources of the interruption and taking a deep dive at the affected servers.

We have identified the source of the problem and are working to try and resolve it without causing further negative implications.

The team continues working to try and recover the service; we're being careful not to cause any data loss or misfires

We continue working on finding the resolution to this error and appreciate your patience during this.
It's affecting specific API endpoints that rely on an internal cache that's unavailable.

We are seeing signs of improvement in our testing environment after applying recovery actions. The team remains fully focused on validating system behavior

We are observing continued improvement after validating a patch in our testing environment. Recovery actions are being applied gradually across affected sites, and we are closely monitoring system behavior while we continue validating stability before considering this incident fully resolved.

Recovery actions are continuing across affected services, and message queues are being closely monitored as functionality is restored gradually. We continue validating system behavior before considering this incident fully resolved.

We continue working on service restoration across affected sites. We have made progress on recovery actions and are seeing improvements in system responsiveness. Ongoing monitoring will guide our next steps toward full resolution.

We've restored most critical services and are looking at restoring an important part of the vehicles API endpoint related to their properties. we'll continue to update as we make progress.

All core functionalities are restored; we're continuing to monitor the queues to ensure that the system is fully operational.
If you are having troubles with API integrations then it's recommended to update or rotate the token for your application.
Reach out to our support@digitalcomtech.com team while we work on a root cause analysis.

Services restored. Monitoring will resume throughout the night and into the morning while the activity picks back up again. Thank you for your patience throughout this incident. We will have a root cause analysis of everything soon.

We're continuing to monitor the services and ensuring that the system stays operational during the ramp up to the peak traffic. Please reach out to support@digitalcomtech.com if you have any questions.

Our team continues to work on resolving the issues experienced with the platform. Once all services are fully stabilized, we will provide a comprehensive incident report . In the meantime, please feel free to contact our support team via your designated support channel or email to report any ongoing issues.

Monitoring continues as we validate service behavior and platform performance. Recovery progress has been maintained, and we are closely reviewing key components to ensure stable operation.

We continue making progress on recovery. The team is actively working through the remaining steps and validating service behavior across sites. We'll keep updating as we move forward.

We continue working through the remaining components of our recovery plan. Several affected sites are now operational, and we are systematically validating service stability across all remaining components. The team remains focused on completing the full restoration.

Geofence and vehicle properties have been restored across affected sites. Asset properties are being progressively restored as the team continues working through the remaining components. We appreciate your continued patience.

Recovery actions are continuing across affected sites. Most components have been successfully restored, and the team is working through the remaining items. We will continue to update as we make further progress.

Some features are still being restored, and we are validating each step as work continues. We’ll share another update as soon as we confirm the next set of improvements.

We’ve made additional progress on token restoration, and recovery work continues across the remaining functionality. We are validating each step and will share another update as soon as the next set of improvements is confirmed.