Outage in Dead Man's Snitch

Delayer alerts and emails

Resolved Minor
January 28, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

The system we use to send alerts and emails is currently backlogged due an upstream service issue. We're
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 01/28/2025 03:39PM

Alerts and emails are once again being sent in a timely manor. We've identified the root cause as a job which had a missing timeout which was causing issues due to an upstream connection issue. This highlighted that the monitoring we have in place for our worker system needs to be reviewed as we didn't receive an alert that there was an issue.

MONITORING 5 months ago - at 01/28/2025 02:57PM

We've deployed a fix for the issue and our worker system has worked through all of the queued jobs. We're monitoring to make sure the system is stable and will be reviewing steps to avoid this in the future.

IDENTIFIED 5 months ago - at 01/28/2025 02:48PM

We believe we've identified the issue which has been causing one job (sending iOS push notifications) to block our queue. We're working to deploy a fix now.

IDENTIFIED 5 months ago - at 01/28/2025 02:39PM

The system we use to send alerts and emails is currently backlogged due an upstream service issue. We're

Latest Dead Man's Snitch outages

Potential False Alerts - 7 months ago
Delayed Missing Alerts - about 1 year ago
Delayed Alerts and UI Updates - about 1 year ago
Delayed Alerts - about 2 years ago

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