Deepgram's Voice Agent service experienced elevated error rates due to instability with Google Gemini LLMs, a third-party provider. Customers using bring-your-own Gemini LLMs encountered degraded performance and intermittent failures on LLM think requests, while Deepgram's core infrastructure remained healthy. The incident was resolved after approximately 10 days of monitoring and tracking the external provider's status.
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This incident has been resolved.
We are currently observing elevated error rates from our downstream third-party provider, Google Gemini LLMs. Deepgram infrastructure, including our canaries, remains healthy; however, Voice Agent customers using bring-your-own (BYO) Gemini LLMs may experience degraded performance or intermittent failures on LLM think requests.
We are monitoring the situation and tracking the provider’s status at https://aistudio.google.com/status. We will provide further updates as more information becomes available or if we observe broader impact.
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