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Outage in Deepgram

Voice Agent third-party provider instability (Google Gemini LLMs)

Resolved Minor
April 21, 2026 - Started about 1 month ago - Lasted 10 days
Official incident page

Incident Report

Summary AI Generated

Deepgram's Voice Agent service experienced elevated error rates due to instability with Google Gemini LLMs, a third-party provider. Customers using bring-your-own Gemini LLMs encountered degraded performance and intermittent failures on LLM think requests, while Deepgram's core infrastructure remained healthy. The incident was resolved after approximately 10 days of monitoring and tracking the external provider's status.

We are currently observing elevated error rates from our downstream third-party provider, Google Gemini LLMs. Deepgram infrastructure, including our canaries, remains healthy; however, Voice Agent customers using bring-your-own (BYO) Gemini LLMs may experience degraded performance or intermittent failures on LLM think requests. We are monitoring the situation and tracking the provider’s status at https://aistudio.google.com/status. We will provide further updates as more information becomes available or if we observe broader impact.

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 05/01/2026 06:21PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 04/21/2026 03:59PM

We are currently observing elevated error rates from our downstream third-party provider, Google Gemini LLMs. Deepgram infrastructure, including our canaries, remains healthy; however, Voice Agent customers using bring-your-own (BYO) Gemini LLMs may experience degraded performance or intermittent failures on LLM think requests.

We are monitoring the situation and tracking the provider’s status at https://aistudio.google.com/status. We will provide further updates as more information becomes available or if we observe broader impact.

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