Outage in Deepgram
Intermittent Connectivity Issues Due to AWS US-WEST-2 Infrastructure Event
Resolved MinorIncident Report
Summary AI Generated
Between approximately 10:55 and 12:00 UTC on July 24, an AWS networking issue in the US-WEST-2 region caused intermittent connectivity problems affecting Deepgram services, resulting in elevated errors, connection timeouts, and failures fetching remotely hosted media. AWS applied mitigations and fully restored connectivity by 12:00 UTC. Deepgram confirmed recovery and the incident was resolved.
Between approximately 10:55 and 12:00 UTC on July 24, an upstream infrastructure issue in AWS's US-WEST-2 region caused intermittent connectivity problems that may have affected Deepgram services and customer infrastructure — including elevated errors, connection timeouts, and failures fetching remotely hosted media for some requests.
The underlying cause was an AWS networking issue affecting routing to the US-WEST-2 region. AWS applied mitigations and fully restored connectivity by ~12:00 UTC. We have confirmed recovery and are continuing to monitor.
Details on the underlying AWS event are available on the AWS Health status page: https://health.aws.amazon.com/health/status
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/24/2026 01:22PM
This incident has been resolved.
INVESTIGATING
9 days ago - at 07/24/2026 01:18PM
Between approximately 10:55 and 12:00 UTC on July 24, an upstream infrastructure issue in AWS's US-WEST-2 region caused intermittent connectivity problems that may have affected Deepgram services and customer infrastructure — including elevated errors, connection timeouts, and failures fetching remotely hosted media for some requests.
The underlying cause was an AWS networking issue affecting routing to the US-WEST-2 region. AWS applied mitigations and fully restored connectivity by ~12:00 UTC. We have confirmed recovery and are continuing to monitor.
Details on the underlying AWS event are available on the AWS Health status page: https://health.aws.amazon.com/health/status
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