Outage in Delinea

Privileged Access Service / Cloud Suite - Pod34 Intermittent Issue

Resolved Minor
May 20, 2025 - Started 3 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption affecting Privileged Access Service tenants hosted on Pod34. Customers may encounter the following error when attempting to access the service: "Query has failed: Storage layer exception occurred" Our engineering team is actively investigating the issue and working to implement a fix. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions or concerns, please contact our support team at https://support.delinea.com
Components affected
Delinea Privileged Access Service / Cloud Suite
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/20/2025 07:23PM

This incident has been resolved.

MONITORING 3 days ago - at 05/20/2025 03:29PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 05/20/2025 02:32PM

We are currently experiencing a service disruption affecting Privileged Access Service tenants hosted on Pod34. Customers may encounter the following error when attempting to access the service:

"Query has failed: Storage layer exception occurred"

Our engineering team is actively investigating the issue and working to implement a fix. We apologize for the inconvenience and appreciate your patience as we work to restore normal service.

If you have any questions or concerns, please contact our support team at https://support.delinea.com

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