Outage in Delinea
Privilege Manager Cloud: Canada - Unable to Access Tenants (Error 20)
Resolved Major
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Outage Details
We are currently investigating a service outage affecting Privilege Manager Cloud tenants hosted in Canada. Customers attempting to access the service may encounter Error 20, which indicates a proxy failure due to a TCP connection timeout when trying to reach the web server.
Our engineering team is actively working to restore connectivity and resolve the issue as quickly as possible.
We appreciate your patience and will provide updates as we learn more.
Components affected
Delinea Privilege Manager CloudLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/17/2025 02:59AM
The issue affecting Privilege Manager Cloud tenants in the Canada region has been resolved. We apologize for the inconvenience this may have caused. If you have any questions please contact our support team at https://support.delinea.com
MONITORING
1 day ago - at 06/16/2025 10:54PM
The PMC service has been available for the past 45min without any issues. We are continuing to monitor.
MONITORING
1 day ago - at 06/16/2025 10:14PM
We are still seeing intermittent failures. We are investigating and appreciate your patience. The next update will be provided as we learn more.
MONITORING
1 day ago - at 06/16/2025 09:02PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 06/16/2025 08:46PM
This issue has been identified with an upstream network vendor and we are working with them to restore the service. Thank you for your patience.
INVESTIGATING
1 day ago - at 06/16/2025 08:34PM
We are currently investigating a service outage affecting Privilege Manager Cloud tenants hosted in Canada. Customers attempting to access the service may encounter Error 20, which indicates a proxy failure due to a TCP connection timeout when trying to reach the web server.
Our engineering team is actively working to restore connectivity and resolve the issue as quickly as possible.
We appreciate your patience and will provide updates as we learn more.
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