Outage in Delinea

Privileged Access Service / Cloud Suite - Intermittent Issue

Resolved Major
June 21, 2025 - Started 2 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption affecting Privileged Access Service tenants hosted on several Pods. Customers may encounter an outage or service degradation when attempting to access the service. Our engineering team is actively investigating the issue and working to implement a fix. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions or concerns, please contact our support team at https://support.delinea.com
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 06/21/2025 11:16PM

The hardware fix has completed rolling out. All relevant metrics have returned to normal levels and the incident is resolved.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

MONITORING 2 days ago - at 06/21/2025 10:46PM

As the hardware fix continues to roll out, we are seeing positive results with metrics returning to normal levels. We will monitor the situation and ensure the trend toward full resolution continues.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

IDENTIFIED 2 days ago - at 06/21/2025 09:23PM

We've identified an issue with the hardware the servers are running on. We are pushing out new servers which should complete within the next 2-3 hours.

Pod34 is experiencing intermittent issues due to a maintenance upgrade. We appreciate your continued patience and support as we work to fully restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

INVESTIGATING 2 days ago - at 06/21/2025 04:20PM

The fix has not had the expected impact in resolving the issue. We are continuing to investigate. Pod34 is experiencing intermittent issues due to a maintenance upgrade.

We appreciate your continued patience and support as we work to fully restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

INVESTIGATING 2 days ago - at 06/21/2025 04:10PM

We are currently experiencing a service disruption affecting Privileged Access Service tenants hosted on several Pods. Customers may encounter an outage or service degradation when attempting to access the service.

Our engineering team is actively investigating the issue and working to implement a fix. We apologize for the inconvenience and appreciate your patience as we work to restore normal service.

If you have any questions or concerns, please contact our support team at https://support.delinea.com

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