Access Restricted Error when launching PRA

This incident has been resolved.

The rollback is complete, and our testing confirms that the issue has been resolved.

The incident affected only PRA sessions launched with a secret where a proxy is configured.

Thank you for your patience while we worked to restore service. If you have any questions, please contact our support team at https://support.delinea.com

The issue has been identified as related to the most recent release. Our team is currently rolling back the release to restore service.

This affects PRA sessions launched with a secret where a proxy is configured.

We will provide another update once the rollback is complete. Thank you for your patience as we work to resolve this incident.

We are currently experiencing a service disruption.

We’re reaching out to inform you about an ongoing incident affecting PRA Service

Customer may experience Access Restricted error when launching PRA

Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.