Outage in Delinea

Secret Server Cloud: Errors when accessing secrets

Resolved Minor

October 01, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue that is impacting a subset of Secret Server Cloud customers. When accessing certain type of secrets, users are seeing a red banner with an error message - "i.getTime is not a function". We are reverting the latest deployment that is causing this issue. We apologize for any inconvenience this may have caused. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Components affected

Delinea Secret Server Cloud Delinea Secret Server Cloud Delinea Secret Server Cloud Delinea Secret Server Cloud Delinea Secret Server Cloud Delinea Secret Server Cloud

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/01/2025 09:04PM

This incident has been resolved.

MONITORING 7 months ago - at 10/01/2025 08:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 10/01/2025 08:13PM

We are continuing with the rollback of latest release in US region. Rollback in other regions is complete. Tenants in other regions except US are able to access the secrets that were previously showing an error

Thank you for your patience. We apologize for the inconvenience this has caused.

IDENTIFIED 7 months ago - at 10/01/2025 07:31PM

Rollback of the latest release is in progress. We will share the next update in 30minutes or sooner.
Thank you for your patience.

INVESTIGATING 7 months ago - at 10/01/2025 07:13PM

We are currently investigating an issue that is impacting a subset of Secret Server Cloud customers. When accessing certain type of secrets, users are seeing a red banner with an error message - "i.getTime is not a function". We are reverting the latest deployment that is causing this issue.

We apologize for any inconvenience this may have caused.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

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