Outage in Delinea

Secret Server Cloud: Remote Password Changing (RPC) and Heartbeat failures

Resolved Minor
December 06, 2025 - Started 7 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating reports of customers experiencing pending Remote Password Changing (RPC) tasks and Heartbeat failures. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve the issue. If you have any questions or need assistance, please contact our support team: https://support.delinea.com
Components affected
Delinea Secret Server Cloud Delinea Secret Server Cloud Delinea Secret Server Cloud Delinea Secret Server Cloud Delinea Secret Server Cloud Delinea Secret Server Cloud

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 12/07/2025 07:43AM

This incident has been resolved.

MONITORING 7 days ago - at 12/07/2025 07:35AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 12/07/2025 05:26AM

We are experiencing pending Remote Password Changing (RPC) tasks and Heartbeat failures in US and UK regions

MONITORING 7 days ago - at 12/07/2025 02:23AM

Rollback is complete. We are seeing successful Remote Password Changing (RPC) tasks and Heartbeats. We will continue to monitor the results.

IDENTIFIED 7 days ago - at 12/07/2025 12:46AM

The issue has been identified. Rollback of the latest release is in progress. Thank you for your patience.

INVESTIGATING 7 days ago - at 12/06/2025 11:03PM

We are currently investigating reports of customers experiencing pending Remote Password Changing (RPC) tasks and Heartbeat failures. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.
We apologize for the inconvenience and appreciate your patience while we work to resolve the issue.
If you have any questions or need assistance, please contact our support team: https://support.delinea.com

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