Outage in Delinea

Secret Server Cloud: US - Service Portal access issues from Chicago data center

Resolved Minor
December 30, 2025 - Started 15 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating failures accessing Secret Server Cloud (SSC) Service Portal when connecting through the Chicago, IL data center. Customers in other US regions are not impacted. Our initial findings indicate the issue is caused by an upstream network Point of Presence (PoP) failure. We are actively working with our network vendors to remediate the problem. Workaround: If available, customers may temporarily switch to an alternate ISP or use a VPN to change the network routing to access SSC Service Portal. We will provide further updates as more information becomes available.
Components affected
Delinea Secret Server Cloud

Need to monitor Delinea outages?

One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.

Start Monitoring Delinea
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 12/30/2025 08:02PM

This incident has been resolved.

MONITORING 15 days ago - at 12/30/2025 07:29PM

A fix has been implemented by our upstream network partner. We are continuing to monitor to ensure that there is no disruption in connectivity to our services.

INVESTIGATING 15 days ago - at 12/30/2025 06:17PM

We are investigating failures accessing Secret Server Cloud (SSC) Service Portal when connecting through the Chicago, IL data center. Customers in other US regions are not impacted. Our initial findings indicate the issue is caused by an upstream network Point of Presence (PoP) failure. We are actively working with our network vendors to remediate the problem.

Workaround:
If available, customers may temporarily switch to an alternate ISP or use a VPN to change the network routing to access SSC Service Portal. We will provide further updates as more information becomes available.

Latest Delinea outages

Privileged Access Service / Cloud Suite - Pod34 Emergency Maintenance - 5 days ago
Platform: All Regions - Unable to launch PRA session when using hostname - 5 days ago
Secret Server Cloud: US - Service Portal access issues from Chicago data center - 14 days ago
Platform: US - Website access issues from Chicago and Los Angeles data centers - 16 days ago
Delinea Platform Service Degredation in Australia - 29 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5350 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook