Outage in Dentally

Scottish NHS connectivity issues with claims & CHI numbers

Resolved Minor

March 03, 2026 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware that some users are currently seeing failures when attempting to connect to the NHS Scotland servers for both sending claims and retrieving CHI numbers. Our team is aware of the issue and has contacted PSD for investigation. We are actively working with them and will provide updates as soon as we receive further information.

Components affected

Dentally NHS Integration

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/03/2026 01:33PM

This incident has been resolved.

MONITORING 2 days ago - at 03/03/2026 11:38AM

We are now seeing claims processing successfully. We are continuing to monitor.

INVESTIGATING 2 days ago - at 03/03/2026 09:20AM

We are aware that some users are currently seeing failures when attempting to connect to the NHS Scotland servers for both sending claims and retrieving CHI numbers.

Our team is aware of the issue and has contacted PSD for investigation. We are actively working with them and will provide updates as soon as we receive further information.

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