Outage in Dentally

Delays in data appearing in the system for some users

Resolved Minor

March 09, 2026 - Started 17 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are aware of an issue with Dentally not displaying estimates (slow load time) and signing estimates. We are investigating. This affects the iPad and Concierge/Portal application.

Components affected

Dentally Application Dentally Portal

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Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 03/09/2026 06:32PM

This incident has been resolved.

MONITORING 16 days ago - at 03/09/2026 04:04PM

We have put steps in place to mitigate this issue and are no longer seeing any delays in data appearing for users. We will continue to monitor closely.

IDENTIFIED 16 days ago - at 03/09/2026 01:50PM

We are continuing to work on a fix for this issue.

IDENTIFIED 16 days ago - at 03/09/2026 01:49PM

We have identified an issue where some users were experiencing delays in seeing some data that had been stored in Dentally. This has affected Estimates being accessed via Portal concierge and items appearing in reports.

We are seeing improvements. If you have previously been unable to see data, please retry. We will continue working to resolve this issue.

INVESTIGATING 17 days ago - at 03/09/2026 10:23AM

We are aware of an issue with Dentally not displaying estimates (slow load time) and signing estimates. We are investigating. This affects the iPad and Concierge/Portal application.

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