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Outage in Dentally

Issue with claiming and CHI searches for NHS Scotland

Resolved Minor
October 20, 2026 - Started 27 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are seeing errors for CHI searches from NHS Scotland. We are investigating the issue.
Components affected
Dentally NHS Integration

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 10/20/2026 12:36PM

This incident has been resolved.

MONITORING 26 days ago - at 10/20/2026 11:41AM

We are seeing claims being processed and CHI searches being completed successfully. We continue to monitor the situation.

IDENTIFIED 26 days ago - at 10/20/2026 10:41AM

NHS Scotland have confirmed they are currently experiencing issues: https://www.nss.nhs.scot/dental-services/communications-and-important-updates/access-urgent-updates-and-information-on-edental-downtime/

We are seeing errors for claiming and CHI searches from NHS Scotland. Queued claims will be sent automatically once the issue is resolved.

INVESTIGATING 27 days ago - at 10/20/2026 10:30AM

We are seeing errors for CHI searches from NHS Scotland. We are investigating the issue.

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