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Outage in Deputy

SMS to USA numbers

Resolved Major
March 14, 2023 - Started about 3 years ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently investigating reports of SMSs not being delivered to USA (+1) Mobile numbers. We advise that your business uses mobile app and/or email notifications especially for publish of shifts, until normal services resume.
Components affected
Deputy - USA Deputy Twilio Outgoing SMS

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 03/14/2023 02:11PM

This incident has been resolved.

IDENTIFIED about 3 years ago - at 03/14/2023 01:21AM

We are working with our SMS provider to resolve this issue. At this time SMSs to US based numbers may not be received, we advise that your business uses mobile app and/or email notifications especially for publish of shifts until normal services resume.

INVESTIGATING about 3 years ago - at 03/14/2023 12:39AM

We are currently investigating reports of SMSs not being delivered to USA (+1) Mobile numbers. We advise that your business uses mobile app and/or email notifications especially for publish of shifts, until normal services resume.

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