Outage in Deputy

Unable to Access Deputy from IP Address in Spain

Resolved Minor
May 13, 2025 - Started about 1 month ago - Lasted 7 days
Official incident page

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Outage Details

We are aware that some customers are currently unable to access Deputy. Our systems are not blocking any traffic from Spain, and we believe the issue may be related to outbound traffic from Spain to Deputy. We are actively investigating the situation and seeking further clarity.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/20/2025 09:31PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 05/14/2025 08:55AM

Deputy’s service delivery is supported by Fastly’s Edge CDN platform. We are aware that some customers in Spain may be unable to connect to Deputy due to ISP-level blocks on certain Fastly IP addresses.

If you are experiencing connectivity issues, please visit www.fastly-debug.com, and follow the instructions provided. Then, share the results with support@fastly.com. Deputy is working closely with Fastly, who will endeavour to resolve the matter directly with the ISP

We appreciate your patience as we work with Fastly to resolve this.

IDENTIFIED about 1 month ago - at 05/13/2025 08:07PM

We are aware that some customers are currently unable to access Deputy.

Our systems are not blocking any traffic from Spain, and we believe the issue may be related to outbound traffic from Spain to Deputy.
We are actively investigating the situation and seeking further clarity.

INVESTIGATING about 1 month ago - at 05/13/2025 04:21PM

We are aware that some customers are currently unable to access Deputy.

Our systems are not blocking any traffic from Spain, and we believe the issue may be related to outbound traffic from Spain to Deputy.

We are actively investigating the situation and seeking further clarity.

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