Outage in Deputy

Unable to load legacy reports - Enterprise Accounts Only

Resolved Minor
July 11, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating reports of customers not being able to access legacy reporting within Deputy
Components affected
Deputy - UK Deputy - AU Deputy - USA

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/11/2025 07:50AM

This incident has been resolved.

MONITORING 3 months ago - at 07/11/2025 07:38AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 07/11/2025 07:00AM

We are still continuing to work on a fix. We expect our next update to be at 1900 AEST if there are no further changes.

IDENTIFIED 3 months ago - at 07/11/2025 06:07AM

We continue to work on a fix. We plan to provide a further update at 1700 AEST if there are no further changes.

IDENTIFIED 3 months ago - at 07/11/2025 05:08AM

The issue has been identified and we are working on a fix. The issue only affects legacy reports on Enterprise accounts.

INVESTIGATING 3 months ago - at 07/11/2025 05:03AM

We are currently investigating reports of customers not being able to access legacy reporting within Deputy

Latest Deputy outages

Degradation of Services - about 1 month ago
504 error - Gateway timeout - about 2 months ago

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