Outage in Descartes
Changes to Multi-factor Authentication and Mobile Device Registration
Resolved Minor
January 26, 2026 - Started 19 days ago
- Lasted 2 days
Incident Report
Multi-factor authentication codes will not be required for mobile operators, but from the 26th of January 2026, any new mobile devices accessing the system will first need to be registered via a new web app page coming soon. The intent behind this change is to ensure that only authorised devices are permitted to connect to the system and to provide administrators with greater control over onboarding and offboarding mobile operators.
This device registration page will also support a number of other functional enhancements, such as assistance in finding lost devices and login audit history.
You can find more information about future releases here
Components affected
Descartes Mobile Descartes Web Application Descartes Mobile Descartes Web Application Descartes Mobile Descartes Web Application Descartes Mobile Descartes Web ApplicationNeed to monitor Descartes outages?
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Latest Descartes outages
Changes to Multi-factor Authentication and Mobile Device Registration - about 1 month ago
Login service unavailable and/or downgraded performance - 9 months ago
APAC - Web application outage - over 1 year ago
[EU] API downgraded performance issue - over 1 year ago
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