Outage in Descript
Issues with Project Sync
Resolved Minor
September 15, 2026 - Started 7 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A change to Descript's sync engine caused edits to be inadvertently reverted, resulting in potential loss of work and "merge error" messages appearing in Version History. The issue affected project syncing for approximately 3 hours before a fix was tested and deployed. Functionality was fully restored and confirmed stable following the fix.
A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress.
For a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the Fix button for the version that has the error message, then choosing the Compare changes button.
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Latest Updates ( sorted recent to last )
MONITORING
7 days ago - at 09/15/2026 05:43PM
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
IDENTIFIED
7 days ago - at 09/15/2026 03:36PM
A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress.
For a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the Fix button for the version that has the error message, then choosing the Compare changes button.
IDENTIFIED
7 days ago - at 09/15/2026 03:17PM
A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress.
For a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the Fix button for the version that has the error message, then choosing the Compare changes button.
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