Outage in Device Magic
Resource Downloading and Dispatch Loading Issues
Resolved Minor
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Outage Details
Components affected
Device Magic DispatchesLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The team has a temporary fix in place at the moment and users should see improved speed in downloading of resources/dispatches.
Please recommend to all users to update their apps to the latest versions.
- Device Magic Android = 2024.4.0
- Device Magic iOS = 2024.3.5
There is still an ongoing investigation into the underlying cause of the issue.
We appreciate your patience and understanding and apologize for any inconvenience this may cause.
Some customers are currently experiencing mobile app issues with "Downloading Resources" and slow loading dispatches. Our team is actively working to resolve the problem as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience.
Thank you for your understanding.
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