Outage in Device Magic

System Maintenance

Resolved Minor
July 17, 2025 - Started 3 months ago - Lasted 4 days
Official incident page

Incident Report

We will perform system maintenance on our submissions database from July 19, 2025, at 7:00 AM EDT until July 20, 2025, at 9:00 PM EDT. Please note: - Services may be briefly impacted on July 19, 2025, between 7:00 AM and 10:00 AM EDT. - Performance related to submission data will be degraded for the remainder of the maintenance window. We appreciate your patience and understanding. If you have any questions or encounter issues, please contact us at support@devicemagic.com.
Components affected
Device Magic Forms Website Device Magic Submission Deliveries Device Magic Systems

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/21/2025 02:36AM

Maintenance is complete. Services are running normally.

MONITORING 3 months ago - at 07/19/2025 01:04PM

Database upgrade is complete on submissions database. Parts of the application might be slow until July 20, 2025 9:00 PM EDT.

IDENTIFIED 3 months ago - at 07/19/2025 11:29AM

We are performing maintenance on our submissions database. Services may be briefly impacted during window of 7:30 AM to 10:00 AM EDT.

INVESTIGATING 3 months ago - at 07/17/2025 02:36PM

We will perform system maintenance on our submissions database from July 19, 2025, at 7:00 AM EDT until July 20, 2025, at 9:00 PM EDT.

Please note:
- Services may be briefly impacted on July 19, 2025, between 7:00 AM and 10:00 AM EDT.
- Performance related to submission data will be degraded for the remainder of the maintenance window.

We appreciate your patience and understanding.
If you have any questions or encounter issues, please contact us at support@devicemagic.com.

Latest Device Magic outages

Device Magic Platform Service Outage (UPDATE) - 3 months ago
Delivery Delays - 4 months ago
Investigating API performance degradation - 5 months ago
System Maintenance - 6 months ago
Degraded API Calls - 7 months ago

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