Form Editor and Form Sync/Upload Issues

Our monitoring confirms that the Form Editor/Builder/Designer and form syncing are now functioning normally, and the issue has been fully resolved.

All systems are operating as expected, and no further impact has been observed.

Thank you for your patience and understanding throughout this incident.
- The Device Magic Team

The issue affecting the Form Editor/Builder/Designer and form syncing has been successfully resolved.

All systems are now operating normally. Please refresh your browser if you had the Form Editor open, and on your devices, swipe down on the Forms, Dispatch, or Submissions tabs to refresh and sync any pending items.

Our engineering team will continue to monitor system performance to ensure full stability.

We appreciate your patience and understanding while we worked to restore normal service.

- The Device Magic Team

We are currently experiencing an issue affecting the Form Build Editor in Device Magic. When attempting to edit an existing form, users may encounter a blue “Device Magic Internal Error” screen.

Additionally, form downloads and submissions may be impacted - forms may appear as “(form cannot be read)” or remain in a pending state when syncing to or from devices.

Please note that no submissions will be lost as a result of this issue.

Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates here as soon as more information is available or once the issue is resolved.

Thank you for your patience.

- The Device Magic Team