Extension for JSM – Request Creation and Attachment Issue

This incident has been resolved.

Server-side logs indicate that the issue has been resolved. We are now verifying the fix with our customers. We will provide a final update once we receive confirmation that everything is back to normal.

We have just deployed a set of fixes addressing the recently reported bugs. According to our internal tests, these updates should significantly improve the application's stability and performance.

Our team is currently monitoring the situation closely to ensure everything is back to normal. Thank you for your patience.

Some users may experience issues with the app loading on the customer portal when creating a request. There may also be problems with uploading attachments. Our team is aware of the problem and is actively working on a fix. We’ll provide updates as soon as the issue is resolved.