Outage in Deviniti Cloud Apps
Extension for JSM – Request Creation and Attachment Issue
Resolved MajorIncident Report
Some users may experience issues with the app loading on the customer portal when creating a request. There may also be problems with uploading attachments. Our team is aware of the problem and is actively working on a fix. We’ll provide updates as soon as the issue is resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 02/16/2026 09:19AM
This incident has been resolved.
MONITORING
about 2 months ago - at 02/11/2026 09:37AM
Server-side logs indicate that the issue has been resolved. We are now verifying the fix with our customers. We will provide a final update once we receive confirmation that everything is back to normal.
MONITORING
about 2 months ago - at 02/10/2026 12:39PM
We have just deployed a set of fixes addressing the recently reported bugs. According to our internal tests, these updates should significantly improve the application's stability and performance.
Our team is currently monitoring the situation closely to ensure everything is back to normal. Thank you for your patience.
INVESTIGATING
about 2 months ago - at 02/10/2026 09:32AM
Some users may experience issues with the app loading on the customer portal when creating a request. There may also be problems with uploading attachments. Our team is aware of the problem and is actively working on a fix. We’ll provide updates as soon as the issue is resolved.
Latest Deviniti Cloud Apps outages
Issue with redirecting to the request page - about 1 month ago
Degraded performance for new SLAs created (after Feb 9, 2026) - about 1 month ago
Temporarily degraded performance due to Forge migration - about 2 months ago
Performance issue with direct links - 2 months ago
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