Outage in Deviniti Cloud Apps
Issue with redirecting to the request page
Resolved MinorIncident Report
We are currently observing a temporary service disruption likely caused by intermittent timeouts in Jira requests to our cloud provider (Heroku).
Preliminary investigation indicates there was a short-lived connectivity issue resulting in request timeouts between Jira and Heroku.
Components affected
Deviniti Cloud Apps My Requests Extension for JSM CloudTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 03/02/2026 10:03AM
This incident has been resolved.
MONITORING
2 months ago - at 02/27/2026 10:40AM
From our initial analysis, it seems the application became temporarily overloaded, which caused the issue. Restarting the app restored normal operation.
We will investigate it further to understand the cause of this issue.
At the moment, the application is working normally.
MONITORING
2 months ago - at 02/27/2026 09:18AM
According to our logs, the problem has not reoccurred since 03:00 UTC on 27.02.2026, and the service appears to be operating normally at this time.
We will continue monitoring the situation closely to ensure stability.
INVESTIGATING
2 months ago - at 02/27/2026 09:14AM
We are currently observing a temporary service disruption likely caused by intermittent timeouts in Jira requests to our cloud provider (Heroku).
Preliminary investigation indicates there was a short-lived connectivity issue resulting in request timeouts between Jira and Heroku.
Latest Deviniti Cloud Apps outages
Delays in Jira webhook delivery - 9 days ago
Extension for JSM - degraded performance and delay - 11 days ago
Potential outage of Queues for Jira & JSM due to an Atlassian incident - about 2 months ago
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