Outage in DevRev
Incoming emails are not being processed
Resolved MajorIncident Report
Summary AI Generated
DevRev experienced a 36-minute disruption in which incoming emails failed to process, impacting email-based conversations and ticket creation. The issue affected all inbound email-dependent functionality within the Conversation and Ticket Management system. The team investigated and worked to restore normal email processing operations.
We apologize for the disruption. The issue has been resolved, and incoming emails are now processing normally. All pending emails have been processed, and email-based conversations and tickets are functioning as expected.
Components affected
Conversation and Ticket ManagementTrusted by 1,000+ teams
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