Outage in Dexcom

Degraded Performance - Follow App and Stelo Insights - Push Notification Prod US

Resolved Minor
October 29, 2025 - Started 25 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware some customers may be experiencing service interruptions with push notifications for Follow app and Stelo app insights.
Components affected
Dexcom United States - Follow App
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 10/29/2025 07:21PM

Full service of the Follow app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

IDENTIFIED 25 days ago - at 10/29/2025 06:45PM

We are still working on it. New updates will be posted here until service is restored.

INVESTIGATING 25 days ago - at 10/29/2025 05:51PM

We are aware some customers may be experiencing service interruptions with push notifications for Follow app and Stelo app insights.

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