Outage in DG Technology

Degraded performance on SiteHQ CloudSites platform

Resolved Minor
June 10, 2024 - Started over 1 year ago
Official incident page

Incident Report

We are currently investigating a problem affecting the SiteHQ CloudSites platform. Engineers are working to restore normal service. We apologise for the inconvenience caused.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/11/2024 03:16PM

Service to both Linux and Windows Cloudsite services has been restored in stages throughout the day. We apologise to those affected by this outage. An RFO will be available upon request within 5 working days.

IDENTIFIED over 1 year ago - at 06/11/2024 12:53AM

Engineers are continuing work to restore the CloudSites service. At this time we’re unable to provide an ETA but will provide updates as soon as more information becomes available.

IDENTIFIED over 1 year ago - at 06/10/2024 02:37PM

Engineers have identified the cause of the service impact and are working to restore normal service.

INVESTIGATING over 1 year ago - at 06/10/2024 11:41AM

Engineers are continuing work to restore normal service.

INVESTIGATING over 1 year ago - at 06/10/2024 11:32AM

We are currently investigating a problem affecting the SiteHQ CloudSites platform. Engineers are working to restore normal service. We apologise for the inconvenience caused.

Latest DG Technology outages

VOIP service outage - 5 months ago
VoIP - Inbound call failures - 6 months ago
CloudSites platform outage - Windows / IIS - about 2 years ago
VoIP - Outbound call failures - over 2 years ago
VOIP service - over 2 years ago

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