Outage in DG Technology
VoIP - Inbound call failures
Resolved MajorIncident Report
We are aware that some inbound VoIP calls are failing to connect at this time. Engineers are investigating the cause and working to restore normal service as quickly as possible. We apologise for any inconvenience this is causing.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 05/02/2025 03:55PM
This issue has been resolved and we are seeing inbound VoIP calls complete successfully. Please accept our apologies for any inconvenience caused.
IDENTIFIED
10 months ago - at 05/02/2025 02:54PM
The intermittent inbound call issue has been traced to a single upstream carrier, who is aware of the problem on their end and is actively working to restore normal service.
INVESTIGATING
10 months ago - at 05/02/2025 02:39PM
We are aware that some inbound VoIP calls are failing to connect at this time. Engineers are investigating the cause and working to restore normal service as quickly as possible. We apologise for any inconvenience this is causing.
Latest DG Technology outages
VOIP service outage - 9 months ago
Degraded performance on SiteHQ CloudSites platform - over 1 year ago
CloudSites platform outage - Windows / IIS - over 2 years ago
VoIP - Outbound call failures - over 2 years ago
VOIP service - almost 3 years ago
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