Outage in DG Technology

CloudSites platform outage - Windows / IIS

Resolved Minor
August 03, 2023 - Started about 2 years ago
Official incident page

Incident Report

We are currently investigating an issue on our CloudSites platform affecting websites that use Windows / IIS technology. Websites using Linux technology are unaffected. Engineers are working to restore normal service. We apologise for any inconvenience caused.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/03/2023 09:17AM

Engineers have restored normal service to websites using Windows / IIS technology on our CloudSites platform.

A RFO (Reason for Outage) is available to customers affected, please contact support@sitehq.com for a copy if required.

Thank you for your patience.

MONITORING about 2 years ago - at 08/03/2023 09:06AM

Engineers have put in place a fix and we are now monitoring to ensure this has fully restored affected services.

INVESTIGATING about 2 years ago - at 08/03/2023 07:43AM

We are currently investigating an issue on our CloudSites platform affecting websites that use Windows / IIS technology.

Websites using Linux technology are unaffected.

Engineers are working to restore normal service.

We apologise for any inconvenience caused.

Latest DG Technology outages

VOIP service outage - 5 months ago
VoIP - Inbound call failures - 6 months ago
Degraded performance on SiteHQ CloudSites platform - over 1 year ago
VoIP - Outbound call failures - over 2 years ago
VOIP service - over 2 years ago

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