Outage in Dialpad

Some customers are experiencing issues in receiving emails

Resolved Minor
August 26, 2024 - Started 24 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Digital Email channels for some of our customers are experiencing issues in receiving emails. We have contacted our email vendor and are working with them to resolve the issue.
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 08/26/2024 05:25PM

All the reauthorized companies traffic flow restored

IDENTIFIED 24 days ago - at 08/26/2024 04:03PM

Those who experiencing this issue can delete the channel and re-authorise (DE Admin) as existing authorisation expired for their Outlook account.

INVESTIGATING 24 days ago - at 08/26/2024 03:10PM

Digital Email channels for some of our customers are experiencing issues in receiving emails. We have contacted our email vendor and are working with them to resolve the issue.

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