Outage in Dialpad

Some call recordings may not be available

Resolved Minor
October 31, 2024 - Started 14 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating reports that some call recordings are missing.
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 10/31/2024 02:07AM

No recurrence of the issue. We believe this has been fully mitigated. We expect that retries will have populated all call recordings.

MONITORING 14 days ago - at 10/31/2024 01:47AM

The rollback has completed and operations have returned to normal. We will monitor the situation for a short time to be certain.

IDENTIFIED 14 days ago - at 10/31/2024 01:34AM

We have identified a potential root cause and are reverting the breaking change.

INVESTIGATING 14 days ago - at 10/31/2024 12:54AM

We are currently investigating reports that some call recordings are missing.

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