Outage in Dialpad

Supervisor monitor screens for digital channels unavailable

Resolved Minor
November 12, 2024 - Started 10 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 11/13/2024 03:34AM

This issue has been resolved. The monitor digital feature on the Ai Contact Center page has been re-enabled.

IDENTIFIED 10 days ago - at 11/12/2024 09:55PM

The root causes of the performance issues encountered on the digital contact center monitoring pages have been pinpointed. We are actively engaged in developing a resolution and anticipate its deployment within the next four hours. All other functionalities are operating as intended.

INVESTIGATING 10 days ago - at 11/12/2024 08:25PM

We are continuing to investigate this issue.

INVESTIGATING 10 days ago - at 11/12/2024 08:25PM

We are currently investigating this issue.

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