Outage in Dialpad

Some customers may be experiencing issues with Digital Engagement

Resolved Minor
February 05, 2025 - Started 6 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are investigating a potential service degradation receiving inbound messages with the WhatsApp Digital Engagement channel. More details will be provided shortly.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 02/05/2025 03:21PM

This incident has been resolved.

MONITORING 6 days ago - at 02/05/2025 03:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 days ago - at 02/05/2025 12:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 days ago - at 02/05/2025 10:32AM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 02/05/2025 09:42AM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 02/05/2025 08:51AM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 02/05/2025 08:11AM

We are investigating a potential service degradation receiving inbound messages with the WhatsApp Digital Engagement channel. More details will be provided shortly.

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